GaiaAds provides flexible billing options for businesses of all sizes, from self-serve startups to enterprise agencies.
1. Payment Methods
Navigate to Settings > Billing to manage your payment instruments.
- Credit/Debit Cards: We accept Visa, Mastercard, and American Express. Cards are processed securely via Stripe.
- PayPal: Accepted for prepayments only.
- Wire Transfer / ACH: Available for managed accounts with a minimum spend of $5,000/month. Contact your account manager to enable this.
2. Billing Models
Pre-Pay (Default)
Most new accounts start on a pre-pay basis. You must add funds to your account balance before your campaigns can go live.
- Auto-Recharge: You can enable "Auto-Recharge" to automatically charge your card for a set amount (e.g., $500) whenever your balance drops below a threshold (e.g., $100). This prevents campaign pauses due to insufficient funds.
Post-Pay (Credit Line)
Established businesses with a successful spend history (3+ months) may apply for a credit line.
- Net-30 Terms: Invoices are generated on the 1st of the month for the previous month's spend and are due within 30 days.
- Credit Limit: Your campaigns will pause if you exceed your assigned credit limit.
3. Invoicing & Taxes
Tax compliance is mandatory.
- EU Customers: We must charge VAT unless you provide a valid VAT ID.
- US Customers: Sales tax is calculated based on your billing zip code where applicable.
Downloading Invoices: At the beginning of each month, a PDF invoice is generated and emailed to the billing contacts on file. You can also download historical invoices from the Billing History tab.
Refund Policy
Unspent prepaid balances can be refunded upon account closure. Funds that have already been spent on ad delivery are non-refundable. Refund processing takes 5-10 business days.
4. Billing Disputes
If you notice a discrepancy in your reporting versus what you were billed, please contact [email protected] within 30 days.
Traffic Validation: We rely on our internal logs and third-party verification partners (Moat, IAS) to determine billable impressions. Discrepancies of less than 10% between our numbers and third-party ad servers are considered industry standard and are not billable.